Terms and Conditions

Who we are

We are Luminare Press, based in Eugene, Oregon, U.S.A and located online here at https://www.luminarepress.com

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use LUMINARE PRESS’s website if you do not accept all of the terms and conditions stated on this page.The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using LUMINARE PRESS’s websites you consent to the use of cookies in accordance with LUMINARE PRESS’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Affiliate links

Some of the links on this website are affiliate links. This means that if you go through them to make a purchase Luminare Press will earn a commission without affecting your price. Keep in mind that Luminare Press links companies and products because of their quality or because of the professional relationship we established with them and not because of the commission we receive from your purchases. The decision is yours, and whether or not you decide to buy something is completely up to you. Affiliate links on the website are, for example, directed to Amazon.com and affiliated sites, Bookshop.org, Alliance of Independent Authors.

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping & Handling fees paid on the original purchase are non-refundable.

Several types of goods are exempt from being returned. Non-returnable items:

  • Gift cards
  • Downloadable products and files
  • Custom designed products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] including:

  • A description of the error
  • Pictures of the damaged order (ideally, both the product and the packaging) [Mandatory]

After contacting us you can send your item to: Luminare Press, 442 Charnelton St, Eugene, OR 97401.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Luminare Press, 442 Charnelton St, Eugene, OR 97401.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Website’s use

License

Unless otherwise stated, LUMINARE PRESS and/or its licensors own the intellectual property rights for all material on LUMINARE PRESS. All intellectual property rights are reserved. You may view and/or print pages from https://shop.luminarepress.com or any other Luminare Press domain or subdomain under luminarepress.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:

  • Republish material from https://shop.luminarepress.com or any other Luminare Press domain or subdomain under luminarepress.com
  • Sell, rent or sub-license material from https://shop.luminarepress.com or any other Luminare Press domain or subdomain under luminarepress.com
  • Reproduce, duplicate or copy material from https://shop.luminarepress.com or any other Luminare Press domain or subdomain under luminarepress.com
  • Redistribute content from LUMINARE PRESS (unless content is specifically made for redistribution).

Hyperlinking to our content

The following organizations may link to our Web site without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union
  • Dot.com community sites
  • Associations or other groups representing charities, including charity giving sites
  • Online directory distributors
  • Internet portals
  • Accounting, law and consulting firms whose primary clients are businesses
  • Educational institutions and trade associations

We will approve link requests from these organizations if we determine that:

  • the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link)
  • the organization does not have an unsatisfactory record with us
  • the benefit to us from the visibility associated with the hyperlink outweighs the absence of
    where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  • is not in any way misleading;
  • does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and
  • fits within the context of the linking party’s site.

If you are among the organizations listed above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Reservation of rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Content liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or- Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Contacting us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at [email protected].